Frequently Asked Travel Questions
We understand that planning a vacation comes with many questions, but we’re here to answer them. Whether you're curious about the benefits of working with a travel advisor, what services Travelology offers, or what a travel advisor does, you’ll find everything you need to know here.
What does a travel advisor do? Take any preconceived notions that you think you know about “travel agents” and completely remove that idea from your mind. First, we are travel advisors, not agents! By being a travel advisor it means we are travel consultants, curators, designers, matchmakers, etc. We use modern technology, industry relationships, expert knowledge, and insider resources to customize every detail of your vacation. We plan your vacation from start to finish. We do all of the research and trip planning for you. From an in-depth consultation to identify your needs to the customized itinerary package prepared just for you to the detailed pre-departure document verifications, you will always receive exceptional and personalized service. This gives you an experience far beyond what you could do on your own after spending hours on an automated booking engine. We take care of every travel detail to ensure that your trip is completely seamless and stress-free from beginning to end. This means that we take the stress out of travel planning so that you don’t have to worry about a thing!
Why should you use a travel advisor? A travel advisor has first-hand travel experience, educational expertise, travel certifications, travel industry affiliations, worldwide connections, insider resources, and partner relationships to create your dream vacation. Using a travel advisor will save you time. Working with a travel advisor can save you hours or even weeks of research and price comparison. Coordinating all of the travel logistics can be very time-consuming, and planning any type of travel can be overwhelming. Traveling should be about the traveling experience itself and not the stress of planning the trip before it even starts! This is why you need an experienced travel advisor. Working with a travel advisor will save you time because our goal is to take the complicated and stressful elements of travel planning off of your plate. When you work with a travel advisor, you will not receive an auto-populated, unpersonalized itinerary from a basic booking engine. By working with a travel advisor, you will receive a tailor-made vacation itinerary. Simply give us your preferences, and we will take the planning from there. We will ask you questions to better understand what you are looking for in a trip. We learn about your needs, must-haves, and desires. This allows us to design a trip personalized just for you! There are a lot of things in life that we seek out experts to help us with. Why should your vacation experience be any different? Of course, you could research your own trip, spend hours booking all of the components, line up your itinerary perfectly, and then make sure everything runs according to plan while you are on your trip. But what happens if everything doesn’t run smoothly? What if an issue arises while you’re on vacation? We all want to imagine the perfect vacation, but life happens, even on vacation! Even the most well-planned trips may experience the unexpected. Do you really want to spend your valuable vacation time sitting on hold for hours while trying to fix that trip glitch? Online, automated booking engines will easily take your money to book your trip, but what happens after that might not always be as easy. If you didn’t use a travel advisor, it means that you are the one dealing with the consequences. Wouldn’t you rather give your travel advisor one quick call and let the professionals handle it for you? Doesn’t that sound easier and more relaxing for you? Travel advisors are here to support you. We are your best advocate when something goes wrong. We are just a phone call, text, or email away for you before, during, and after your trip. When you work with Travelology, you’re not only supporting a small business, but you will also always speak with a live person. There are no robots, 1-800 numbers to route through, or automatic email responses. We value each and every one of our clients! You are more than just a number to us! Do the reasons to use a travel advisor end there? No! We haven’t even touched on the extra VIP perks yet. Our supplier relationships with cruise lines, resorts, hotels, and tour operators can also lead to perks like an on-site resort credit, an upgraded room category, a daily free breakfast, spa credits, a bottle of champagne, complimentary airport transfers, and the list goes on. These amenities can add up quickly, and they add a ton of value to your vacation package. Receiving upgrades like these is just another one of the benefits of using a travel advisor! Travel advisors work with their clients on a personal level to ensure that they have the best possible experience before, during, and after their trip. A travel advisor adds incredible value to your trip in ways that you can’t even begin to imagine!
Why should I work with Travelology? A great travel experience begins with great planning, and Travelology will make your planning experience easy, seamless, and stress-free! You can sit back and relax while we handle all of the details from beginning to end. You can count on us to help you through every step of the travel process. Travel is different for everyone, but we customize every itinerary to match your needs. We create highly personalized and custom travel experiences. Whether you are seeking a luxurious travel experience, an extensive or custom itinerary design, a weekend getaway, or a bucket list adventure, we are here to help! Regardless of the trip or the destination you have in mind, we have the resources, expertise, and experience necessary to make it a reality. When you work with Travelology, your trips will be tailored to your needs, interests, and budget. We specialize in curating once-in-a-lifetime vacations that create lasting memories!
What if I don't need a full itinerary? Although we specialize in custom itineraries, we can book any component of your travel experience. We can book hotels only, resort stays, cruise bookings, excursions, etc.
What destinations do you sell? We can sell vacations to destinations worldwide.
When should I start planning my trip? Anytime! It’s never too early to start planning.
Do you work with clients outside of the U.S.? No, we can only work with residents of the United States.
What happens during a consultation? It is a chance for you and your travel advisor to meet and discuss your vacation. During the consultation, we will ask you questions to better understand what you are looking for in a vacation. This also allows us to determine if we’re a good fit to create your trip. We will ask you about your must-haves, preferences, and desires.
Can I make changes to the proposal that you send after the consultation call? Yes, of course! That’s why we call it a proposal. Communication is key during this stage of the process. This is your vacation, not ours. If there is something you don’t like, please tell us! We want to make sure everything is exactly to your liking before we begin the booking phase.
How do I pay for my trip? We will send you a credit card authorization form. This will enter your credit card information directly into our CRM. After we get your signed authorization form approving the booking, we will begin making the reservations. After that is complete, we will send you an invoice along with the travel confirmations.
Is my information secure? Yes, we store your information in a secure, password-protected, encrypted CRM.
What can I expect after my trip is booked? Our service doesn’t end once your trip is booked. We will stay on top of your reservations in case anything changes or needs our attention. We will also keep in regular contact with you prior to your trip to make sure you have all of your pre-departure documents. This will include the documents that are within our control. For the things that we cannot take care of for you (like passports), we will help guide you along the way. We will also be here for you during your trip if any issues arise. We include in-destination support from the time you leave home to the time you arrive back home. We are available by text, phone, or email. We will also follow up with you after your trip to ensure everything went well!
Is my trip refundable after it is booked? Most likely, the answer is no. However, every supplier that we work with has differing cancellation policies. These will be shared with you when you book. Our service fees are nonrefundable.
Do I need travel insurance? We always highly recommend travel insurance to all of our clients. To learn more, please see the “Travel Insurance” section on the “Resources” page.
